User Helpdesk Workshop
User Helpdesk Workshop
Experts always at your side!
Everything is becoming more digital, employees work decentrally at many locations and use different IT systems. This has also led to an increase in the number of questions and complex problems relating to applications, devices and applications. Fast help is needed from many sides - but IT support is often overwhelmed by tickets. The availability of technical support is also declining, and teams are becoming dissatisfied. A hopeless dead end? Not at all! Take advantage of our User Helpdesk Workshop to analyze your current situation and the corresponding challenges. On this basis, we will develop a customized concept for you, tailored to your very individual ideas and goals.
The service
Our User Helpdesk in detail:
Prerequisite
- Reporting of current ticket volume
- Exemplary tickets
- Application list
- Provision & presentation of your current situation, challenges as well as goals
Contents
- Analysis of the current situation, requirements & problem definition
- Presentation, explanation & evaluation of possible helpdesk concepts
- Graphical representation of future processes
- Illustration of migration paths to the planned target scenarios
Approach
- For preparation you can use a questionnaire as a guideline
- Joint, open discussion & brainstorming
- Individual arrangement of the dates as a workshop
- DTS sets impulses & brings in innovative ideas as well as solutions, tailored to your challenges
Results
- Development of a customized helpdesk concept, according to your specifications & goals
- Evaluation, in which cases 11/5 or 24/7 helpdesk makes more sense
- Written concept tailored to your needs, outlining target scenarios & migration paths
- Concept presentation & subsequent transfer into a possible offer
- Possibility of on-site support in first and/or second level support
Let's have a talk!
Get free and easy advice.