User Helpdesk Workshop

Experts always at your side!
Everything is becoming more digital, employees work decentrally at many locations and use different IT systems. This has also led to an increase in the number of questions and complex problems relating to applications, devices and applications. Fast help is needed from many sides - but IT support is often overwhelmed by tickets. The availability of technical support is also declining, and teams are becoming dissatisfied. A hopeless dead end? Not at all! Take advantage of our User Helpdesk Workshop to analyze your current situation and the corresponding challenges. On this basis, we will develop a customized concept for you, tailored to your very individual ideas and goals.

Tom Kulartz
Sales Specialist - Cloud
+49 5221 1013-213 Contact

USP's

Especially for IT decision-makers, joint review & potential exploitation of existing structures

Showing where the DTS User Helpdesk can relieve you of everyday, recurring tasks

Analysis of the current state, e.g. how DTS can support you & improve your helpdesk

Practice-oriented workshop

The service

Our User Helpdesk in detail:

Prerequisite

  • Reporting of current ticket volume
  • Exemplary tickets
  • Application list
  • Provision & presentation of your current situation, challenges as well as goals


Contents

  • Analysis of the current situation, requirements & problem definition
  • Presentation, explanation & evaluation of possible helpdesk concepts
  • Graphical representation of future processes
  • Illustration of migration paths to the planned target scenarios


Approach

  • For preparation you can use a questionnaire as a guideline
  • Joint, open discussion & brainstorming
  • Individual arrangement of the dates as a workshop
  • DTS sets impulses & brings in innovative ideas as well as solutions, tailored to your challenges


Results

  • Development of a customized helpdesk concept, according to your specifications & goals
  • Evaluation, in which cases 11/5 or 24/7 helpdesk makes more sense
  • Written concept tailored to your needs, outlining target scenarios & migration paths
  • Concept presentation & subsequent transfer into a possible offer
  • Possibility of on-site support in first and/or second level support
Customers
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    Let's have a talk!


    Get free and easy advice.


    ARRANGE A CONVERSATION

    Tom Kulartz
    Sales Specialist - Cloud
    tom.kulartz@dts.de+49 5221 1013-213
    Contact
    Support
    Newsletter
    Cloud Portal

    How to reach us:

    Support

    Hotline

    To open a ticket, simply call our 24/7 hotline:
     

    +49 5221 101 303-2

    Email

    To open a ticket, simply email us with your technical issue:
     

    support@dts.de

    Web frontend

    Enter new tickets in the web frontend, view and classify all open tickets etc.

    support.dts.de

    Remote support

    Enables remote connections to your endpoints:
     

    support-remote.dts.de

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