Support Bundle

DTS Support Bundle

The availability of business processes is crucial to the success of any company or institution. Here, the underlying IT infrastructure is a particular focus. Even minor failures can lead to massive disruptions in business processes. In addition to the general availability of suitable spare parts, corresponding response times and more extensive SLAs are also immensely important for the rapid restoration of the impaired processes.

With the DTS Support Bundle, we offer you the attractive option of placing your IT hardware under our support. In addition to the option of obtaining manufacturer maintenance through us in flexible payment models, you can also use the DTS Support Bundle independently of the manufacturer. In this way, we make it possible to use your IT systems beyond their planned lifecycle. With additional services, e.g. DTS Monitoring and access to the 24/7 DTS Service Desk, we can contribute to further, sustainable support of your IT operations.

Stefan Seidel
Regional Director & Head of Sales - Technologies
+49 5221 1013-024 Contact

USP's

Extensive support services for your IT hardware

Manufacturer-independent

Flexible payment models & terms

Various SLAs can be combined in one contract

Cost transparency through DTS as single point of cont(r)act

Sustainable support of your IT operations

Increase of availability

Cost savings compared to manufacturer support

Automatic fault reporting through DTS monitoring

Optional access to 24/7 DTS Service Desk

Customers
Sectors

“In DTS, BEIT GmbH, the IT full service provider of the Gauselmann Group, has found a partner that is both reliable and innovative for many years. Services such as the German Wildfire cloud for Palo Alto products offer a welcome added value for us, as special attention is paid here to German data protection regulations and data sovereignty.”

Related solutions & services

Product

Device as a Service

Product
Product

Managed Infrastructure

Product
Product

User Helpdesk

Product
Product

User Helpdesk Workshop

Product

Let's have a talk!


Get free and easy advice.


ARRANGE A CONVERSATION

Stefan Seidel
Regional Director & Head of Sales - Technologies
stefan.seidel​@​dts.de+49 5221 1013-024

Privacy Settings

Please select under "Edit Cookie Settings" for which purpose this website may use cookies.

For more information, please see our privacy policy.

Essential Cookies

These cookies are necessary for the operation of the website and cannot be switched off in our systems. They are usually only set in response to your actions that amount to a request for services, such as setting your privacy preferences or logging in.  You can set your browser to block or alert you about these cookies, but some parts of the website will not work. These cookies do not store any personally identifiable information.
 

NameProviderToolPurposeDurationType

PHPSESSID

DTS

-

User recognition

Session (end of session)

HTTP-Cookie

cookieoption

DTS

-

Opt-In-Cookie, which saves the visitor's cookie settings.

30 days

HTTP-Cookie

loyjoy-chat

stable.loyjoy.com

LoyJoy

LoyJoy is a chatbot used on our website to provide interactive conversations and support to visitors. We use cookies to collect and analyze information about LoyJoy's interactions with visitors. These cookies can help improve the user experience and ensure that visitors receive prompt and relevant answers to their questions.

Permanent

HTML Local Storage

rc::a

Google

Google Recaptcha

This cookie is used to distinguish between humans and bots. This is beneficial for the website to create valid reports about the use of your website.

Permanent

HTML Local Storage

rc::c

Google

Google Recaptcha

This cookie is used to distinguish between humans and bots.

Session (end of session)

HTML Local Storage



Additional information

Google: https://business.safety.google/privacy/

Analytic Cookies

We use analytics to improve our website - tracking how our website visitors use our website, which pages they visit most often and how long they spend on our website. We rely on cookies and third-party partners to track these actions and behaviors.
 

NameProviderToolPurposeDurationType
GTM-MHV6XC6GoogleGoogle Tag ManagerUsed to obtain the session status. Google Tag Manager is a service for managing tags that are triggered by a specific event, insert a third-party script or send data to a third-party service. No cookies in the technical sense are set on the user's client device, but technical and personal data such as the IP address are transmitted from the client to the service provider's server to enable the use of the service.399 daysHTTP-Cookie
_gaGoogleGoogle AnalyticsRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.400 daysHTTP-Cookie
_ga_1S0WX4XQVMGoogleGoogle AnalyticsCollects data on how often a user has visited a website, as well as data for the first and last visit.400 daysHTTP-Cookie



Additional information

Google: https://business.safety.google/privacy/

Marketing cookies

Our advertising partners enable us to provide you with relevant advertising on the internet based on your interests. They may also be used to measure the effectiveness of our advertising campaigns. These partners may collect information about you, such as information about your browser, your location and/or your IP address.
 

NameProviderToolPurposeDurationType
GTM-MHV6XC6GoogleGoogle Tag ManagerUsed to obtain the session status. Google Tag Manager is a service for managing tags that are triggered by a specific event, insert a third-party script or send data to a third-party service. No cookies in the technical sense are set on the user's client device, but technical and personal data such as the IP address are transmitted from the client to the service provider's server to enable the use of the service.399 daysHTTP-Cookie
_gcl_auGoogleGoogle Tag ManagerContains a randomly generated user ID.90 daysHTTP-Cookie
AW-11059446345GoogleGoogle AdsUsed to obtain the session status.399 daysHTTP-Cookie
IDEGoogleDoubleClickUsed by Google DoubleClick to register and report the user's actions on the website after viewing or clicking on one of the provider's ads, with the purpose of measuring the effectiveness of an advertisement and displaying targeted advertising to the user.390 daysHTTP-Cookie
test_cookieGoogleDoubleClickUsed to check whether the user's browser supports cookies.1 dayHTTP-Cookie
_fbpMeta Platforms, Inc.Meta PixelUsed by Facebook to display a range of advertising products, e.g. real-time bids from third-party advertisers.90 daysHTTP-Cookie
_fbcMeta Platforms, Inc.Meta PixelUsed by Facebook and stores information about your last visit to this website.90 daysHTTP-Cookie
lastExternalReferrerMeta Platforms, Inc.Meta PixelDetermines how the user reached the website by registering their last URL address.PermanentHTML Local Storage
lastExternalReferrerTimeMeta Platforms, Inc.Meta PixelDetermines how the user reached the website by registering their last URL address.PermanentHTML Local Storage
li_gcLinkedInLinkedIn AdsSaves the user's consent status for cookies on the current domain.180 daysHTTP-Cookie
lidcLinkedInLinkedIn AdsEnsures the selection of the data hub.1 dayHTTP-Cookie
bcookieLinkedInLinkedIn AdsThis cookie is a browser identifier. It is used to uniquely identify devices that access LinkedIn in order to detect misuse of the platform.365 daysHTTP-Cookie
cookietestbrame-gamification.comBrame-Session (end of session)HTTP-Cookie
domain_session_idbrame-gamification.comBrame-PermanentHTML Local Storage



Additional information

Google: https://business.safety.google/privacy/
Meta: https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
LinkedIn: https://de.linkedin.com/legal/privacy-policy?



Collected data from the Google Tag Manager

This list contains all (personal) data collected by or through the use of this service:

  • Device information
  • Geographical location
  • Browser information
  • Device operating system
  • Screen resolution
  • Referrer URL
  • Interaction data
  • Date and time of the visit
  • User behavior
  • Visited pages
  • Online identifiers
  • Shortened IP address
  • User ID
  • Advertising identifier
Contact
Support
Newsletter
Cloud Portal

How to reach us:

Support

Hotline

To open a ticket, simply call our 24/7 hotline:
 

+49 5221 1013-032

Email

To open a ticket, simply email us with your technical issue:
 

support​@​dts.de

Web frontend

Enter new tickets in the web frontend, view and classify all open tickets etc.

support.dts.de

Remote support

Enables remote connections to your endpoints:
 

support-remote.dts.de

Subscribe now!

Current information about DTS, our products, events and other news about the entire group of companies.

DTS in general

Login

DTS Systeme Muenster

Login

DTS Cloud Portal

The DTS Cloud Portal is our platform for you to easily and flexibly add and manage your DTS Cloud products and services. The intuitive platform allows you to configure selected products individually and thus adapt them exactly to your requirements.